Refund Policy

Last updated: 31 August 2026

We have a 7-day return policy. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at adm@barbaragoy.art.

If the return is accepted, we will send you a shipping label as well as instructions on how and where to send the parcel. Items sent back without a prior return request will not be accepted.

Damage and problems

Please inspect your order on receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the problem and put it right.

Exchanges

The fastest way to make sure you get what you want is to return the item and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you as soon as we have received and inspected the return, and let you know whether the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at adm@barbaragoy.art.

This translation is provided for your convenience. The Brazilian Portuguese version of this policy is the binding one; in case of any discrepancy, the Portuguese text prevails.